Client Services Coordinator

Company Description TOTAL FACILITY MANPOWER is a staffing and workforce solutions provider focused on delivering reliable, high-quality personnel to organizations across sectors. The company emphasizes efficient operations, professional service standards, and strong client relationships. TOTAL FACILITY MANPOWER aims to match the right talent with the right role, supporting both organizational performance and individual career growth.

Team members are encouraged to work collaboratively, maintain integrity, and contribute to consistent service excellence.
Role Description The Client Services Coordinator is a full-time, on-site role based in Mumbai. This position is responsible for serving as a key point of contact for clients, responding to inquiries, and ensuring a high level of customer satisfaction. Day-to-day tasks include coordinating client requests, maintaining accurate records, preparing reports, and supporting the deployment of manpower and services as per client requirements.

The role involves collaborating with internal teams, assisting with administrative tasks, and providing timely updates to clients on service status. The Client Services Coordinator may also support basic sales activities, such as preparing quotations and following up on leads, while upholding professional communication standards.
Qualifications

• Strong Client Services skills with the ability to manage client expectations and maintain long-term relationships.
• Effective Communication abilities, including clear verbal and written communication and active listening.
• Customer Service experience, with a focus on resolving issues promptly and ensuring client satisfaction.
• Administrative Assistance skills, including organizing documentation, scheduling, and maintaining accurate records.
• Basic Sales capabilities, such as supporting lead follow-up, preparing proposals, and coordinating with the sales team.
• Proficiency in common office software (e.g., MS Office) and comfort working with digital systems or CRM tools.
• Strong organizational, multitasking, and time-management skills, with attention to detail.
• Prior experience in client-facing or coordination roles, preferably in staffing, facilities management, or related services.
• Minimum of a diploma or bachelor’s degree in business, administration, or a related field is preferred.