Quality Operations Manager

Quality Operations Manager

at Traya Health

Experience- 8 to 10 years in Quality Operations

About Us

Traya is an Indian direct-to-consumer hair care platform that provides a holistic treatment

for individuals experiencing hair loss. Through personalized consultations, we identify the

root cause of hair fall using a combination of Ayurveda, Allopathy, and Nutrition. Our unique

diagnostic platform, combined with medically trained hair coaches and proprietary tech,

ensures customers receive customized solutions delivered right to their doorstep — and the

ongoing guidance they need to stay on track.

Founded by Saloni Anand (techie-turned-marketeer) and Altaf Saiyed (Stanford GSB

alumnus), Traya’s mission is to de-stigmatize hair loss, address its emotional and

psychological impact, and make effective treatment accessible to all.

Our Vision

We aim to create a global awareness movement around hair loss while delivering a

scientifically proven, holistic solution that combines the best of three sciences.

Roles and Responsibility

• Own the Quality Management System (QMS) across all customer support channels
• Own quality reporting, dashboards, and leadership reviews with clear insights and recommendations
• Design and continuously improve QA scorecards, evaluation parameters, and audit methodology
• Drive audit coverage strategy, sampling methodology, and audit effectiveness
• Lead calibration programs to ensure scoring consistency across QA, Operations, and Training teams
• Identify quality gaps through audits and convert findings into actionable improvement plans
• Establish governance for critical errors, compliance adherence, and quality standards
• Build robust feedback and coaching mechanisms to improve agent performance
• Analyze quality data to identify recurring defects, behavioral trends, and process gaps
• Track the effectiveness of coaching and quality interventions through measurable improvements
• Own quality reporting, dashboards, and leadership reviews with clear insights and recommendations
• Improve QA productivity through automation, AI-enabled quality monitoring, and process optimization
• Mentor and develop QA Team Leads and Quality Analysts while driving high audit accuracy and calibration alignment