Customer Service Administrator (m/f/d)

Overview

In this role you will support the repairs and spare-parts process for a luxury brand within Richemont. You will work closely with partners and internal teams to ensure accurate repair recording, cost estimation, and final inspection of repairs. You will analyze reports, organize information, and handle general administrative duties in a fast-paced, multilingual environment.

You will help safeguard customer experience by providing proactive, practical solutions and maintaining high quality in every interaction. This position offers a chance to contribute to a renowned luxury house that values craftsmanship, service precision, and cross-functional collaboration.

• Record and invoice incoming repairs across the product range
• Prepare and process cost estimates for repairs
• Conduct final aesthetic and functional checks of repairs
• Provide direct support to business partners via phone and email on spare parts (price, availability, reference, compatibility) and repairs
• Analyze reports and organize information
• Perform general administrative tasks within the department(s)

• German, English, and Spanish proficiency (written and spoken)
• Excellent organizational and workload management capabilities in a dynamic environment
• Proactive analytical and problem-solving initiative
• Customer orientation and impact awareness on customer experience
• Good PC skills (MS-Office, Excel) and SAP experience
• Some luxury sector and customer service experience is a plus

• strong organizational skills
• proactive problem-solving
• customer-focused mindset
• MS-Office
• Excel
• SAP