Client Services Representative

Company Description TOTAL FACILITY MANPOWER is a service-focused organization that provides workforce and facility support solutions to a diverse range of clients. The company is committed to delivering reliable, efficient, and professional services that help clients maintain smooth operations. TOTAL FACILITY MANPOWER emphasizes strong client relationships, responsive support, and continuous improvement.

Team members are encouraged to contribute ideas, collaborate across functions, and uphold high standards of service quality.
Role Description The Client Services Representative is a full-time, on-site role based in Mumbai. This position is responsible for serving as the primary point of contact for clients, responding to inquiries, and managing day-to-day service requests. The role includes handling customer concerns, coordinating with internal teams to resolve issues, and ensuring timely and accurate information is provided to clients.

The Client Services Representative will track service performance, support billing or basic finance-related queries, and follow up to ensure customer satisfaction. The role also involves maintaining client records, preparing simple reports, and supporting continuous improvement in client service processes.
Qualifications

• Candidates should possess strong Client Services and Customer Service skills, with a focus on building and maintaining professional client relationships.
• Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening.
• Candidates should possess abilities related to Customer Satisfaction, such as managing expectations, resolving concerns, and following up effectively.
• Candidates should possess basic Finance-related skills, including comfort with billing queries, invoices, and simple reconciliation.
• Relevant qualifications such as a diploma or degree in business, commerce, or a related field are beneficial.
• Prior experience in a client-facing or customer support role, preferably in services or facilities management, is an advantage.
• Strong organizational skills, attention to detail, and the ability to manage multiple client requests simultaneously.
• Comfort working on-site in Mumbai, with proficiency in using common office software and CRM or ticketing tools.