Global Partner Success – Business & Market Insights

Overview

In this global role you will lead a portfolio of strategic B2B partners under Mastercards Business & Market Insights umbrella, guiding onboarding, ongoing relationship management, and revenue expansion. You will act as a partner advocate within a matrixed organization and translate data-driven insights into strategic actions. You’ll coordinate governance, performance reviews, and cross-functional collaboration to optimize partner value.

This position offers scope to shape partner strategies, drive adoption, and contribute to Mastercard’s growth through analytics-enabled partnerships.

Responsibilities

• Monitor partner performance and revenue outcomes; identify risks and opportunities
• Synthesize insights using analytics and troubleshooting to guide decisions
• Establish governance cadence including quarterly business reviews and escalation management
• Maintain market insights to inform partner plans and prioritization
• Lead a global team of Partner Success managers working with Mastercard data
• Own onboarding acceleration and scalable product adoption in partnerships
• Align partner plans with Mastercard account strategies and other success teams
• Collaborate with Marketing to develop partner enablement content and events
• Provide strategic direction in partnership with Head of Partnerships and Customer Success CoE
• Develop and execute joint growth plans to expand relationships and revenue
• Drive renewals and identify expansion opportunities across products and markets
• Co-create go-to-market approaches with partners and Mastercard product teams
• Engage with senior partner stakeholders to review results and align on priorities
• Represent partner needs internally to improve products, services, and experience
• Champion Partner Success best practices and contribute to scalable outcomes

• Experience in partner success, product management, or consulting with measurable outcomes
• Experience in partner-led or ecosystem models and indirect customer engagement
• Proven track record of improving retention and adoption with channel partners
• Ability to ideate and co-create new solutions with partners
• Collaborative, proactive leader with strong relationship-building skills
• Experience leading customer-facing teams
• Strong communication and storytelling to convey complex data to executives
• Strong data fluency and use of analytics/AI-driven insights for strategy
• Ability to define success metrics and translate signals into actions
• Customer-centric mindset with scalable, innovative solutions
• Proven ability to influence across Product, Sales, Marketing, and Customer Success in a matrixed environment
• Excellent analytical and problem-solving capabilities
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• collaborative
• proactive
• strong communication
• data fluency
• analytics
• AI-driven insights