Enterprise Account Manager

Overview

In this Enterprise Account Manager role, you will drive sales within defined paying accounts in the UKI region, growing revenue and managing a strategic book of business. You collaborate cross-functionally to maintain a robust pipeline, close renewals, and cross-sell Freshworks solutions. You engage CX/CRM/ITSM conversations at C-level to demonstrate business impact and reduce churn.

This role offers meaningful scope to shape regional growth and strengthen long-term customer relationships.

• Drive revenue targets within a defined UKI set of paying accounts
• Develop and execute a strategic pipeline plan for existing and new opportunities
• Manage multiple accounts concurrently and oversee end-to-end renewals
• Collaborate with Customer Success, Implementations, Billing, Support, and deals teams
• Provide regular pipeline and forecast reporting
• Articulate value to C-level stakeholders and align with internal stakeholders
• Identify use cases and educate customers on business impact
• Build long-term strategic relationships to ensure high customer satisfaction
• Monitor competition and market dynamics
• Participate in team growth activities and travel as needed

• 7+ years in direct/field sales with SaaS (B2B)
• Experience with CX, CRM or ITSM products is advantageous
• Proven ability to close large-scale technology deals
• Experience selling a technology suite within existing accounts
• Proven track record of growing a book of business and achieving quotas
• Understanding of Customer Experience/Employee Experience in digital transformation

• Communication with C-level stakeholders
• Strong relationship-building skills
• Strategic thinking and consultative selling
• SaaS sales experience
• CX, CRM or ITSM knowledge
• Forecasting and pipeline management