International Customer Service Representative - Voice

Job Description

About the Company

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Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients' critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises.

Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

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About the Role

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Position: International Voice Process

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Experience: 0.6 Months - 4 years

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Job Location: Chennai

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Responsibilities

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• Reviewing new orders for accuracy and completeness
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• New order processing on a web-based system
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• Customer enquiry clarifications
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• Maintain service levels and high levels of accuracy
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• Placing orders with our partners on a web-based order processing system
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• Monitoring the status of these orders, taking appropriate action depending on the status
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• Maintaining a high level of accuracy with respect to all activities
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• Ensuring that customer requirements are met on a timely basis
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• Maintaining accurate records of activities in our own internal systems
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Qualifications

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Any Degree

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Required Skills

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• Minimum 6 months call center experience
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• Minimum 12 months customer service experience
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• Excellent overall tenure in job history
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• B2+ English level
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• 30 Words per minute
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• Basic Computer Knowledge
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• Retail Experience - Bonus
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Pay range and compensation package

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(Pay range or salary or compensation)

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Equal Opportunity Statement

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(Include a statement on commitment to diversity and inclusivity.)