PRE-SALES TEAM LEADER

Job Title: Pre-Sales Team Leader

Department: Pre-Sales / Sales

Industry: Real Estate & Construction

Location: Chennai

Reports To: Sales Manager / AVP – Sales

Job Summary

We are looking for an experienced and target-oriented Pre-Sales Team Leader to lead and manage the pre-sales and telecalling team. The candidate will be responsible for managing inbound and outbound leads, ensuring effective customer follow-ups, generating qualified leads and site visits, monitoring team performance, and supporting the sales team in achieving project booking targets.

Key Responsibilities

• Lead, motivate, and manage the Pre-Sales / Telecalling team to achieve daily, weekly, and monthly targets.
• Monitor the team's daily calling activities, lead follow-ups, and customer interactions.
• Allocate and distribute leads among Pre-Sales Executives and ensure timely follow-up.
• Ensure maximum conversion of enquiries into qualified leads and site visits.
• Monitor the complete lead funnel from Lead → Follow-up → Qualification → Site Visit → Booking.
• Review team performance and prepare daily, weekly, and monthly MIS reports.
• Track individual team member performance and identify areas for improvement.
• Conduct regular team meetings and performance reviews.
• Train and coach team members on effective calling techniques, customer handling, objection handling, and project knowledge.
• Ensure the team has complete and updated knowledge of the company's projects, including location, specifications, amenities, pricing, payment plans, and USPs.
• Monitor the quality of customer conversations and provide constructive feedback.
• Handle escalated customer queries and support the team in resolving customer concerns.
• Coordinate closely with the Sales Team to ensure smooth handover of qualified leads and scheduled site visits.
• Follow up on site visits and ensure proper feedback is captured in the CRM.
• Monitor lead ageing and ensure no potential lead is left unattended.
• Maintain accurate and updated lead information in the CRM system.
• Analyse lead sources and conversion performance to identify the most effective channels.
• Work closely with the Marketing Team to improve lead quality and campaign performance.
• Ensure adherence to company processes, calling protocols, and CRM procedures.
• Take responsibility for achieving team-level site visit and booking contribution targets.

Key Performance Indicators (KPIs)

• Number of qualified leads generated.
• Daily and monthly calling productivity.
• Lead follow-up efficiency.
• Lead-to-qualified-lead conversion.
• Qualified-lead-to-site-visit conversion.
• Number of site visits generated.
• Site visit attendance ratio.
• Site visit-to-booking conversion.
• Team target achievement.
• CRM data accuracy and timely updates.
• Lead response time.
• Overall team productivity.

Required Skills

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Good convincing and objection-handling skills.
• Strong customer follow-up and relationship management skills.
• Target-oriented and result-driven approach.
• Good analytical and reporting skills.
• Knowledge of CRM software and MS Office.
• Ability to motivate, coach, and improve team performance.
• Strong understanding of the real estate sales process.

Qualification & Experience

• Any Graduate / Post Graduate.
• 6 - 10 years of experience in Pre-Sales, Telecalling, Inside Sales, or Real Estate Sales.
• Minimum 4-5 years of experience handling a Pre-Sales / Telecalling team preferred.
• Experience in the Real Estate & Construction Industry is must and an added advantage.

Preferred Candidate

A proactive, energetic, and target-driven professional with strong leadership and communication skills, capable of managing a high-performing Pre-Sales team and driving lead conversion and site visit generation for residential and commercial real estate projects.