Solution Specialist

Employment Type: Full-time

Experience: 3–6 Years

Location: Bengaluru, India

Preferred Domain: Retail Operations, eCommerce Operations, Business Process Management, Shared Services

Function: Retail Centre of Excellence (COE)

About Pierian Australia

Pierian Australia is a provider of finance, accounting, tax, compliance, and lending operations services tailored to the Australian market. Backed by over 20 years of global expertise from Pierian Services, the company helps businesses improve operational efficiency, maintain regulatory compliance, and drive informed decision-making through a combination of skilled professionals, streamlined processes, and technology-enabled solutions.

Its core service offerings include loan fulfilment and lending operations, client accounting services, CFO support, Australian tax and compliance services, and digital/eCommerce operations. Pierian Australia serves a diverse client base including banks, mortgage brokers, financial institutions, accounting firms, and retail and digital commerce businesses across Australia.

Role Summary

We are looking for a Solution Specialist to support the Retail Centre of Excellence (COE) in designing, implementing, and optimizing operational solutions for retail and digital commerce clients. The role combines operational delivery expertise with solutioning capabilities, helping translate business requirements into scalable delivery models, process improvements, and operational frameworks.

The ideal candidate will have hands-on experience in retail operations, strong analytical skills, and the ability to collaborate with delivery, transformation, and client-facing teams to develop practical and effective solutions.

Key Responsibilities

• Support solution design and operational planning for retail and digital commerce engagements.
• Analyze client requirements and translate them into delivery workflows, operating models, and process frameworks.
• Collaborate with Delivery Leads and COE leadership to develop scalable and efficient service delivery solutions.
• Conduct process mapping, workflow analysis, and effort estimation for new business opportunities and transitions.
• Support preparation of solution documents, presentations, process flows, and operating procedures.
• Participate in client discussions, discovery sessions, and solution workshops.
• Drive continuous improvement initiatives to enhance productivity, quality, and customer experience.
• Identify opportunities for automation, process standardization, and operational optimization.
• Support implementation and stabilization of new processes and client transitions.
• Monitor operational performance metrics and provide insights to improve service delivery outcomes.
• Work closely with stakeholders across operations, transformation, technology, and client management teams.

Must-Have Requirements

• 3–6 years of experience in Retail Operations, Shared Services, Business Process Management, or eCommerce Operations.
• Experience supporting delivery operations and process improvement initiatives.
• Strong understanding of retail operating models, customer operations, order management, inventory support, or digital commerce workflows.
• Experience in solutioning, process design, business analysis, or operational transformation activities.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, PowerPoint, Visio, and reporting tools.
• Experience creating process maps, SOPs, workflow documentation, and operational reports.
• Ability to perform effort estimation, capacity planning support, and workflow analysis.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Good to Have

• Experience working within a Retail COE, Shared Services, or Global Capability Centre (GCC).
• Exposure to retail technology platforms, CRM systems, or workflow management tools.
• Knowledge of Lean, Six Sigma, or process improvement methodologies.
• Experience with business case preparation and solution presentations.
• Familiarity with automation tools, analytics platforms, and digital transformation initiatives.
• Exposure to Australian retail or digital commerce operations.