Customer Service Officers

Overview

If you are passionate about customer service, thrive in a fast-paced face to face and call centre environment and have a genuine desire to make a difference in the community, we want to hear from you. You will work across our Contact Centre operations, including concierge, customer service counters and call centre operations. This role is Monday to Friday, from 8:30am to 4:30pm.

We are looking for friendly, approachable and solutions focused individuals who will be a positive ambassador for Council, building strong relationships with our community and contributing to our passionate Customer Service team.

Responsibilities

• Demonstrated experience in a customer service or contact centre role
• High level interpersonal, written and verbal communication skills
• Strong organisational skills and the ability to manage multiple tasks effectively
• Proficiency in computer applications and customer records management systems

A Justice of the Peace (JP Certificate) or Certificate III or IV in customer service, business administration or related discipline would be highly regarded.

We Offer

• 2x temporary full time positions, 35 hours per week with flexi-time arrangements
• Twelve month position (to 4 June 2027) and six month position (to 24 Dec 2026)
• Commencing salary from $64,867 to $68,799 per annum
• Casual opportunities available with an hourly rate of $44.55 per hour (includes casual loading)
• Enjoy a great work-life balance with weekday hours and a one-hour lunch break in the heart of the Shellharbour City Centre precinct
• Plus 12% superannuation
• Benefit from novated leasing, retail discounts, corporate fitness programs, bi-annual bonuses, weekly pay and EAP support
• Access a range of local government benefits, including annual Award increases, generous leave provisions and health and wellbeing initiatives.

For further information about the position, please note the position description and proceed with the application process as instructed.

Contact: Ashleigh Markham, Acting Team Leader Customer Service on 4221 6111.

Closing Date: Wednesday, 22 July 2026 at 11.30pm.

Apply

Complete the application by answering how your skills and experience are relevant to the position. Indicate which position you are interested in (or both). Your resume and qualifications can be attached on the next page.

You may save and return to your application, however incomplete applications will not be considered. You may prepare your responses in a Word document and then copy and paste into the required fields. When you have submitted your application, an email confirmation will be sent to your nominated email address.

Please ensure you have the correct email address and check your inbox (including your junk/spam folder).

For further information about the selection process including tips on how to address the selection criteria, please view our Guide To Applying.

At Shellharbour City Council, our values are Collaboration, Accountability, Integrity, Respect, and Sustainability. These values guide everything we do. We are an Equal Opportunity Employer that celebrates diversity and welcomes applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with a disability.

We’re committed to creating a safe, inclusive workplace where everyone is treated with respect and free from discrimination or harassment. When you join us, you become part of a team that values your contribution and works together to make a positive impact on our community.

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