Customer Service Agent

Responsibilities

• Manage ticket requests through Zendesk portal in line with KPI’s – providing red carpet customer experience.
• Educate and guide customers around product that best intrigues their honey b needs.
• Communicate with customer via online platforms, chat line, telephone, and email.
• Any additional support & tasks as required.

Qualifications

• Minimum 2 years’ experience in Retail or Online Customer Service environment
• Customer experience driven, communications expert with positive outcomes at front of mind.
• Bubbly attitude, people orientated, and open minded.
• Proven experience in fast paced working environment with ability to achieve set KPI’s.
• Experience in working across multiple systems at one time.
• Ability to understand and utilise company policies & processes.
• Enjoys collaborating with broader teams to achieve high commercial outcomes.
• Ability to deescalate situations and turn a potential negative experience into a positive one.
• Calm under pressure with proven ability to work within deadlines.
• Ability to work autonomously & within a team environment.