UCC Microsoft Teams Voice & Collaboration Engineer

www.hcltech.com

Job sumary:

You will lead the design, deployment, migration, and support of Microsoft Teams Voice and Unified Communications solutions. You will assess existing environments, define future-state architectures, and drive enterprise collaboration transformation initiatives.

You will act as a trusted technical advisor for customers, ensuring scalable, secure, and high-performing Teams Voice and conferencing solutions across global environments.

Your role and responsibilities

• Assess current collaboration and telephony environments and design future-state Microsoft Teams solutions
• Design and implement Teams Voice architectures, dial plans, call routing, and voice policies
• Lead PBX-to-Microsoft Teams Voice migration projects
• Deploy and support Microsoft Teams Phone, Enterprise Voice, PSTN, and Direct Routing solutions
• Configure and manage Auto Attendants, Call Queues, and Calling Features
• Develop automation solutions using PowerShell and Microsoft Graph API
• Troubleshoot Teams client, conferencing, and voice connectivity issues
• Design and optimize network infrastructure for Teams Voice performance, QoS, and bandwidth utilization
• Support Microsoft Teams Rooms (MTR) and meeting room technologies
• Deliver Live Events, webcasting, and large-scale conferencing solutions
• Collaborate with customers to gather business and technical requirements
• Participate in solution planning, upgrades, hardware lifecycle management, and platform modernization initiatives

Qualifications & Experience

• Deep overall IT experience
• Experience with Microsoft Teams Enterprise Voice
• Strong expertise in:
• Microsoft Teams Phone
• Enterprise Voice
• Direct Routing
• PSTN Integration
• SIP Trunks
• Teams Calling Plans
• Teams Rooms (MTR)
• Skype for Business Enterprise Voice
• Experience with:
• AudioCodes, Ribbon/Sonus SBCs
• Voice gateways and mediation servers
• PBX migration to Microsoft Teams
• Microsoft 365, OneDrive, and SharePoint administration
• PowerShell scripting and automation
• Microsoft Graph API
• Active Directory and Certificate Services
• Strong understanding of:
• Dial Plans
• Normalization Rules
• Voice Policies
• Call Admission Control
• Media Bypass
• Auto Attendants
• Call Queues
• QoS and bandwidth optimization
• Advanced English for conversation
• Excellent communication and presentation skills
• Strong problem-solving and analytical mindset
• Experience working directly with enterprise customers
• Ability to manage project milestones and drive technical initiatives
• Comfortable working in a remote, virtual, and global environment
• Knowledge of ITIL processes, incident management, change management, and Agile frameworks

Nice to Have

• Power BI experience for Teams CQD reporting
• 8x8 Unified Communications experience
• Knowledge of eCDN technologies
• Microsoft Stream and Live Events
• Video-on-Demand platforms
• AV and room integration technologies, including:
• Poly
• Logitech
• Neat
• Crestron
• Biamp