Senior Executive-Ecommerce Operations

Job Summary:

We are looking for a highly organized and execution-focused Senior Executive – Ecommerce Operations to manage the day-to-day operations across major ecommerce and quick commerce platforms including Amazon, Flipkart, Myntra, Blinkit, Zepto, Instamart, and other online channels.

The ideal candidate should have strong experience in marketplace operations, catalog management, inventory coordination, advertising execution, pricing updates, and cross-functional coordination. This role is centered around ensuring operational excellence, seamless marketplace execution, and maintaining high-quality customer experiences across all online channels.

Key Responsibilities

Marketplace Operations

• Own the day-to-day operational management of assigned ecommerce marketplaces.
• Ensure smooth functioning of marketplace accounts and adherence to platform guidelines.
• Coordinate with marketplace account managers for operational support, issue resolution, and campaign execution.
• Monitor seller health, operational metrics, and marketplace compliance.

Catalog & Content Management

• Create, update, and maintain accurate product listings across marketplaces.
• Ensure catalog hygiene with correct titles, descriptions, specifications, images, attributes, and keywords.
• Manage product variations, category mapping, A+ Content, and enhanced brand content where applicable.
• Coordinate timely listing of new product launches, bundles, and promotional SKUs.

Pricing & Promotions

• Execute pricing updates and promotional changes across marketplaces.
• Ensure pricing consistency and accuracy across all online channels.
• Coordinate sale events, offers, and promotional campaigns with internal stakeholders.

Marketplace Advertising

• Execute and monitor marketplace advertising campaigns across platforms.
• Track campaign performance including ROAS, ACOS, TACOS, CTR, CPC, and conversion metrics.
• Coordinate with internal teams or agencies to optimize campaign performance and budgets.
• Support product visibility initiatives through sponsored ads and marketplace promotional tools.

Inventory & Order Operations

• Coordinate inventory planning with supply chain and warehouse teams.
• Monitor stock availability and ensure timely replenishment.
• Track order fulfillment, cancellations, returns, RTOs, and operational SLAs.
• Work proactively to minimize stock-outs and operational disruptions.

Reporting & Process Management

• Prepare daily, weekly, and monthly operational reports.
• Track marketplace performance, operational KPIs, and advertising metrics.
• Identify process improvement opportunities and recommend corrective actions.
• Maintain accurate documentation and operational dashboards.

Cross-Functional Coordination

• Work closely with supply chain, marketing, finance, product, customer support, and design teams.
• Coordinate with external agencies, logistics partners, and marketplace support teams.
• Support new product launches, marketplace campaigns, and operational projects from planning through execution.

Required Skills & Qualifications

• 3–6 years of experience in ecommerce operations or marketplace management.
• Hands-on experience with Amazon, Flipkart, Myntra, or quick commerce platforms.
• Strong understanding of ecommerce operations, catalog management, inventory coordination, pricing updates, and marketplace advertising.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and coordination skills.