Account Manager -Business Growth & Strategic Accounts

ABOUT THE ROLE

We are looking for a seasoned and commercially driven business leader to spearhead Movate DCX's growth across the US region. This is a senior leadership opportunity designed for a sales-led business builder who has successfully driven both new logo acquisition and strategic account expansion within the BPO, CX, Digital Operations, and Managed Services landscape.

With 15+ years of industry experience, the leader will drive revenue growth, own regional business performance, build executive client relationships, lead strategic pursuits, and position Movate DCX as the preferred transformation partner for Customer Experience, Digital Operations, AI-led Services, and Managed Services.

To work on US shifts.

KEY RESPONSIBILITIES

Business Leadership & Revenue Growth

• Own and grow APAC revenue, bookings, pipeline, margin, and business expansion targets.

• Define and execute a multi-year regional growth strategy across CX, BPO, Digital Operations, Trust & Safety, Technical Support, AI-led Services, and Managed Services.

• Drive a balanced Hunter and Farmer motion by acquiring net-new enterprise clients while expanding strategic accounts.

• Lead large transformational pursuits from market identification, prospecting, solution shaping, proposal development, pricing, negotiation, and closure.

New Logo Acquisition / Hunter Motion

• Identify and pursue new enterprise opportunities across priority APAC markets and verticals.

• Build CXO-level relationships with decision makers, transformation leaders, procurement stakeholders, and business sponsors.

• Position Movate DCX around CX transformation, AI-powered operations, digital customer engagement, contact center modernization, and managed services.

• Lead RFP/RFI responses, commercial discussions, contract negotiations, and deal-win strategies for complex outsourcing engagements.

Strategic Account Expansion / Farmer Motion

• Develop and execute account growth plans for existing strategic customers across APAC.

• Drive cross-sell and upsell opportunities across CX, technical support, trust & safety, back-office operations, digital services, AI, analytics, and automation.

• Strengthen wallet share, customer retention, referenceability, and long-term account profitability.

• Serve as a trusted advisor to clients on service transformation, operational efficiency, AI adoption, and customer experience outcomes.

Client, Partner & Ecosystem Management

• Build and sustain senior stakeholder relationships across enterprise clients, partner ecosystems, and advisory networks.

• Collaborate with technology and platform partners including Salesforce, ServiceNow, Microsoft, Google Cloud, AWS, Genesys, NICE, Five9, and leading CX/CCaaS ecosystems.

• Support joint go-to-market motions, executive roundtables, industry forums, analyst interactions, and customer workshops.

Team Collaboration & Leadership

• Partner closely with solutioning, consulting, delivery, operations, finance, legal, and executive leadership teams to build winning deal strategies.

• Mentor sales and account teams, establish disciplined pipeline reviews, and create a high-performance culture of accountability and execution excellence.

• Present pipeline, forecast, sales performance, strategic account progress, and regional growth updates to executive leadership.

REQUIRED QUALIFICATIONS & EXPERIENCE

• 15+ years of enterprise sales, business development, or strategic account leadership experience in BPO, CX Services, Digital Operations, IT Services, or Managed Services.

• Proven success in both Hunting and Farming motions across APAC markets, with demonstrated new logo wins and account expansion outcomes.

• Track record of closing large, complex, multi-year outsourcing, transformation, or managed services deals.

• Strong understanding of CX, contact center services, technical support, trust & safety, back-office services, AI-led operations, automation, and digital customer engagement.

• Established executive network across APAC enterprise accounts, GCCs, technology companies, and transformation-led organizations. © 2025 Movate Inc. | Confidential | www.movate.com Accelerate. Innovate. Movate. 5

• Strong commercial acumen across proposal strategy, solution positioning, pricing, negotiation, contracting, forecasting, and margin management.

• Bachelor’s degree required; MBA or equivalent leadership qualification preferred.

DOMAIN EXPERTISE BPO / CX Services

Digital / AI / Platform Ecosystem

• Customer Experience (CX) • Contact Center Services • Technical Support • Trust & Safety Operations • Content Moderation • Back-office Services • Managed Services • Shared Services / GCC Operations

• Generative AI & Conversational AI • Agent Assist & Self-Service • Customer Analytics • Automation / RPA • Knowledge Management • Workforce Optimization • CRM, CCaaS & CX Platforms • Omnichannel Customer Engagement