Senior Business Analyst

Senior Business Analyst – General Insurance Technology

The Senior Business Analyst role sits within our General Insurance technology function, supporting critical transformation and continuous improvement initiatives across complex systems and platforms. Working in cross‑functional squads, you will play a key role in shaping and delivering high‑quality solutions that improve customer and business outcomes.

Responsibilities

• Lead business and functional requirements definition across complex technology initiatives
• Facilitate workshops and collaborate with stakeholders to gather, validate and refine requirements
• Translate business needs into clear specifications, user stories, and functional designs
• Partner closely with product owners, developers, and testers to deliver robust solutions
• Support testing, implementation, and ongoing optimisation of system changes
• Drive process improvement and contribute to continuous delivery within agile squads

Qualifications

• Proven experience working as a Senior Business Analyst within complex IT environments
• Strong insurance domain knowledge across areas such as underwriting, claims, or policy systems
• Experience delivering system enhancements including integrations, workflows, and UI changes
• Deep understanding of agile delivery practices including user stories, backlog refinement, and sprint ceremonies
• Ability to engage and influence stakeholders across technical and business teams
• Excellent communication, facilitation, and documentation skills

Benefits

• 5 weeks of annual leave for permanent staff, 15 days of personal/carer’s leave, and access to Family Care (parental leave)
• Hybrid working arrangement – 3 days in the office, 2 days working from home per week for full‑time employees
• Wellbeing programs and payments (AUD$500 wellbeing payment per year, AUD$295 new‑starter e‑voucher for work‑from‑home setup)
• Award‑winning training programs to support career development
• Opportunity to work with global, diverse, inclusive teams and globally mobile opportunities across more than 200 countries
• Environmentally friendly facilities including Green Star rated offices and tree planting initiatives
• Recognition from employer of choice awards: WGEA, Family Inclusive Workplace, Gold AWEI Employer, Pride in Diversity

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.

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