Senior Account Manager

Overview

In this role, you will own and grow a portfolio of enterprise Mirakl accounts across the EMEA region, driving upsell and cross-sell opportunities and shaping long-term growth strategies. You will partner with cross-functional teams to deliver high-value experiences and position Mirakl as the platform of choice for strategic accounts. The position emphasizes international collaboration, complex multi-stakeholder engagements, and revenue expansion in a fast-paced, transformation-focused environment.

This is a chance to influence enterprise customer journeys for leading retailers and B2B brands.

Responsibilities

• Manage and expand a portfolio of enterprise platform accounts across EMEA
• Identify and execute upsell and cross-sell opportunities in Marketplace, Drop Ship, and Catalog Manager products
• Lead end-to-end complex sales cycles with support from regional and specialist teams
• Build trusted relationships with C-level executives and decision-makers
• Develop account plans aligning client objectives with Mirakls roadmap and growth opportunities
• Collaborate with Sales, Customer Success, Product, and Marketing to ensure a seamless client experience
• Monitor industry trends and competitive landscape to position Mirakl as the platform of choice

• 8+ years in account management, sales, or client success roles with global or strategic accounts in SaaS/tech
• Proven revenue growth through upsell and cross-sell in multi-stakeholder enterprise settings
• Experience operating in international contexts and navigating EMEA cultural nuances

• Strategic thinker with ability to design long-term account plans
• Strong business acumen and ability to map client models to Mirakl solutions
• Excellent communication for engaging senior stakeholders
• Financial and analytical rigor for interpreting contracts and revenue implications
• Salesforce
• Mirakl internal tools