Product Support Analyst

Greetings from PeopleOne Technology!!

Start your career with the fast growing product based company...

Work Location - Chennai (Sholinganallur)

Role Description

This is a full-time, on-site Product Support Analyst role based in Chennai. The Product Support Analyst will handle day-to-day user inquiries, troubleshoot application issues, and provide timely resolution to ensure smooth use of the ExpertusONE platform. Responsibilities include analyzing customer-reported problems, documenting cases, collaborating with product and engineering teams, and following up to confirm successful outcomes.

The role also involves guiding customers on best practices, producing simple support documentation or FAQs, and contributing to continuous improvement of support processes. The Product Support Analyst is expected to maintain high levels of customer satisfaction through clear communication, proactive issue prevention, and consistent service quality.

Qualifications

• 2-4 years of relevant experience into Product Support/ Software Support.
• Strong Product Support and Application Support skills, with experience troubleshooting software platforms or SaaS solutions.
• Solid Analytical Skills for diagnosing issues, interpreting logs or data, and identifying root causes.
• Customer Support and Customer Satisfaction skills, including empathetic communication, active listening, and follow-through on resolutions.
• Ability to work effectively with cross-functional teams such as engineering, product management, and customer success.
• Clear written and verbal communication skills in English; ability to explain technical concepts in accessible language.
• Comfort with ticketing tools, CRM systems, and basic troubleshooting on web and mobile applications.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Prior experience in enterprise software support, LMS platforms, or SaaS environments is an advantage.

Company Description

PeopleOne Technology which was earlier called as ExpertusONE is a zero-compromise enterprise learning platform trusted by global organizations such as Johnson & Johnson, Siemens, Hitachi, and ABB. Its award-winning LMS combines elegant design, intuitive functionality, and mobile-ready access to support diverse learning, training, and skills development needs for employees, customers, and partners. The highly flexible platform integrates with leading business applications including Salesforce, Slack, and Microsoft Teams, enabling streamlined learning workflows.

AI-driven personalization powers tailored content, interactive modules, and actionable insights that help improve performance and engagement.

More information is available at http://www.expertusone.com.

Interested candidates can apply this job post, suitable candidates will be scheduled for the interview.

All the very best!

Warm Regards,

Kannan Lakshmanan

Manager - HR  | PeopleOne

kannanl@peopleone.co