Principal BPO/BPaaS Sales Lead

Overview

In this role you drive strategic BPO/BPaaS deals for Agentic AI Customer Service, engaging senior buyers and C-level executives to shape transformative outsourcing. You partner with cross-functional teams to craft AI-first propositions that align with board-level goals and industry trends. You will lead complex, multi-million-dollar ACV sales cycles, build market demand, and elevate the company’s leadership in AI-enabled operations.

This is a remote role with client-facing travel in the UK & I region, offering significant strategic impact and growth opportunities.

• comprehensive benefits package
• locally competitive benefits
• remote-friendly with client travel

• Originates and shapes deals through proactive market engagement and executive relationships
• Serves as a Subject Matter Expert across industries such as Banking, Insurance, Manufacturing, Travel, Hi-tech, Healthcare, and Life Sciences
• Employs a consultative approach to develop customized BPaaS/BPO propositions leveraging AI and automation
• Leads end-to-end sales cycles for multi-million-dollar ACV deals, coordinating with architects, pricing, legal, and operations
• Develops and executes go-to-market plans with MDs, BU leaders, industry teams, and partners
• Builds strong executive relationships with COOs, CIOs, CFOs, and Heads of Operations
• Stays current on industry and AI trends, contributing to thought leadership and brand elevation

• 15+ years in BPO/BPaaS sales with experience in transformative outsourcing and contact centers
• Track record of closing large, global BPO deals (ideally > $20M TCV)
• Experience selling transformative CX/customer service and industry-specific value chain deals
• Strong financial acumen and ability to structure complex deals
• Exceptional executive presence, communication, and relationship-building
• Experience selling to Fortune 1000 clients

• executive presence
• strong communication
• relationship-building
• AI-enabled BPaaS / automation
• analytics
• core industry administrative platforms