French Speaking Account Manager - Central Queue

Overview

As an Account Manager at OpenTable, you manage a portfolio of restaurant partners to maximize value from the platform. You build trusted relationships, leverage data to guide conversations, and drive retention, adoption, and commercial performance. You work cross-functionally with support and field teams to resolve issues and improve the partner experience.

This role blends hospitality know-how with data-driven strategy to help partners grow their business through OpenTable.

• flexibility and time off (up to 20 days remote work)
• birthday off and volunteer days
• private health & dental insurance
• Headspace subscription and mental health support
• Development Dollars and learning resources
• pension contributions and other financial wellbeing perks

• Manage a portfolio of restaurant partners and foster long-term retention and growth
• Use data and customer insights to boost platform adoption and reservation availability
• Resolve partner issues across channels (phone, email, virtual meetings) with high service standards
• Deliver remote training and actionable business recommendations to improve daily operations
• Collaborate with Customer Support and field teams to resolve escalations and enhance partner experience
• Identify and influence commercial opportunities to strengthen platform performance

• 3+ years in account management, customer success, consultative sales, or similar; customer-facing experience
• Experience in hospitality, restaurants, SaaS, or service-based environments; ability to translate operations into business value
• Experience using data, reporting, or performance insights to influence decisions
• Strong written and verbal communication skills, including presentations, training, or reviews
• Professional fluency in English and French

• Strong communication and relationship-building
• Data-driven decision making
• Cross-functional collaboration
• Data analysis and reporting
• SaaS platforms
• Reservation/product technology familiarity