Operations Manager

Coffee Bar & Terrace Operations Manager Full-Time Position Location: North West London Salary: £38,500 per year Schedule: 5 days per week, 8.5 hours per day including weekends The Role This is not a traditional café manager position. The Coffee Bar & Terrace is being developed into a fully structured, high-performing business unit. We are looking for an operations-focused leader who can take ownership of this space—bringing discipline, commercial awareness, and clarity to how it runs and grows.

You will lead the Coffee Bar, Terrace and Grab & Go operations, while working closely with the Kitchen and Deli teams to improve flow, product alignment, and overall performance. What You’ll Be Responsible For Operational Leadership Lead day-to-day service across Coffee Bar, Terrace and Grab & Go Create a structured, calm, and efficient service environment Ensure clarity of roles, strong execution, and consistency under pressure Systems & Performance Build and implement clear SOPs (service, opening/closing, stock handling) Track and improve key metrics: sales, waste, labour efficiency, queue time Turn daily operations into repeatable, scalable systems Commercial Ownership Drive revenue through better flow, upselling, and product positioning Identify opportunities to improve average spend and reduce waste Take accountability for performance—not just service Team Development Train and support a small, focused team Build capability, discipline, and autonomy Set clear expectations and raise standards consistently Product & Cross-Team Collaboration Work closely with the Kitchen on desserts, pastries, and seasonal items Align Coffee Bar offering with production capacity and demand Contribute ideas that improve both customer experience and margin What We’re Looking For We are not just looking for someone who can run a busy service. We’re looking for someone who: Has experience as an Assistant General Manager, Senior Café Manager, or Operations-focused Manager Enjoys building structure and improving how things work Is comfortable working with numbers, performance metrics, and accountability Has a strong sense of ownership and commercial awareness Can lead people with clarity, calmness, and consistency Experience in premium café, food retail, or high-quality casual dining environments is preferred.

Why This Role A chance to take ownership of a key business unit within a high-quality food retail environment Real scope to shape, improve, and build something—not just maintain it A clear step toward senior operational leadership