Manager SIS
Reliance Brands Limited
Job Description
Key Responsibilities 1. Sales & Business Delivery Drive sales targets, conversion, and ATV for the SIS Maximize productivity within limited retail space Identify upselling and cross-selling opportunities 2. Brand Representation & Visual Merchandising Ensure SIS reflects brand identity and VM guidelines at all times Maintain product display, signage, and hygiene standards Coordinate with VM teams for seasonal updates 3.
Customer Experience Deliver premium and consistent customer service Handle customer queries, complaints, and escalations effectively Drive repeat business and customer loyalty 4. Team Management Manage and supervise SIS staff / promoters Drive daily briefing, grooming, and performance tracking Ensure training on product knowledge and selling skills 5. Inventory & Stock Management Monitor stock availability, replenishment, and stock rotation Ensure zero stock-outs on key SKUs Maintain inventory accuracy and minimize shrinkage 6.
Partner Store Coordination Build strong relationships with host store management Ensure smooth operations within partner store policies Coordinate on space allocation, promotions, and visibility 7. Reporting & Compliance Track daily/weekly performance metrics Ensure adherence to company policies, audits, and compliance norms