⚡ New
Head of Customer Growth
Jobtailor
Grand RapidsFull-timeMid LevelOn-site
Job Description
Responsibilities
- Own Customer Lifetime Value through retention, expansion, adoption, and customer advocacy.
- Drive Net Revenue Retention and customer health outcomes.
- Develop scalable customer success, renewal, and expansion playbooks.
- Recruit, develop, and lead a high-performing Customer Growth organization.
- Partner with Sales, Professional Services, Product, and Marketing to ensure measurable business outcomes.
- Create disciplined renewal, expansion, and account review processes.
Requirements
- 7+ years in Customer Success, Account Management, Revenue Growth, or related leadership roles.
- Experience managing and growing significant recurring revenue portfolios.
- Demonstrated success improving retention and Net Revenue Retention.
- Experience building teams, processes, and scalable operating models.
- Experience in B2B SaaS, ERP, distribution technology, or related markets.
- Highly analytical and data-driven.
- Ability to work in transformation environments.
Posted Today