Engagement Manager

Role Summary The Engagement Manager will be responsible for building and managing resident engagement, community programs, partnerships, events, and resident experience initiatives across co-living properties. The role requires someone who can combine community building, operations, events, and customer happiness to improve resident retention and satisfaction. Key Responsibilities 1.

Community Building & Resident Engagement ● Build a strong resident community across properties. ● Foster a sense of belonging among residents. ● Drive resident interaction through structured engagement initiatives. ● Manage onboarding experience for new residents. 2. Events & Experiences Plan and execute high-quality engagement activities, including: ● Community dinners ● Fitness & wellness sessions ● Networking events ● Movie nights ● Workshops & masterclasses ● Festival celebrations ● Sports tournaments ● Weekend outings & social mixers 3. Resident Experience & Retention ● Improve resident satisfaction and retention. ● Proactively engage with residents to solve concerns. ● Collect regular feedback and implement improvements. ● Work closely with operations and property teams to ensure a seamless customer experience. 4.

Digital Community Management ● Manage resident WhatsApp/Telegram groups. ● Create monthly engagement calendars. ● Drive participation through digital engagement campaigns. ● Ensure timely communication and updates. Key Performance Indicators (KPIs) ● Resident satisfaction (NPS) ● Retention/Renewal % ● Resident engagement score ● Event participation % ● Referral conversions ● Community activity levels ● Occupancy support metrics Skills Required ● Strong communication and interpersonal skills ● Event management experience ● Community-building mindset ● High ownership & execution ability ● Vendor and partnership management ● Problem-solving approach ● Social media/community handling Experience: 1–5 years of experience