Associate Director, Client Service Global Market Insights (GMI) - Syndicated Analytics

Overview

In this role you will lead a Client Service team within IQVIA's Global Market Insights to maximize value from syndicated analytics, including Analytics Link. You drive adoption of IQVIA data assets, deliver exceptional client experiences, and translate market data into actionable insights for pharmaceutical and healthcare clients. You will partner with cross-functional teams to grow revenue, retain accounts, and steer strategic client success.

This position offers the chance to shape client outcomes at scale in a data-driven, collaborative environment.

• Build and maintain relationships with senior client stakeholders across pharma, biotech, and healthcare organizations
• Serve as trusted advisor to help clients maximize value from IQVIA's syndicated data portfolio and Analytics Link ecosystem
• Lead development and execution of client success plans to support retention, growth, and long-term partnerships
• Act as escalation point for complex client issues to ensure timely resolution and satisfaction
• Collaborate with Sales, Account Management, and Product teams to support revenue growth, renewals, and expansion
• Contribute to account planning and commercial strategies to increase penetration of Syndicated Analytics products
• Identify opportunities to expand Analytics Link adoption through consultative engagement and value demonstration
• Maintain deep expertise in IQVIA data assets, Analytics Link, reporting tools, and healthcare analytics to guide client interpretation of market data
• Deliver client service commitments with consistent execution across accounts and market segments
• Establish governance processes, service standards, and performance metrics to drive efficiency and quality
• Monitor account health, client engagement, product utilization, and delivery performance using data-driven management

• 7+ years in client service, healthcare analytics, market research, or information services
• Proven people management and team leadership experience
• Experience with pharmaceutical industry data, syndicated analytics, or IQVIA solutions preferred
• Strong understanding of IQVIA data, products, methodologies, and client service processes
• Demonstrated ability to manage strategic client relationships and complex projects
• Strong analytical, communication, presentation, and stakeholder management skills
• Experience leading change initiatives, process improvements, and cross-functional collaboration
• Proficiency in Microsoft Office and business intelligence/reporting tools

• Stakeholder management
• Strategic thinking
• Cross-functional collaboration
• Microsoft Office
• business intelligence/reporting tools
• IQVIA data and analytics