Account Manager

About the Company Our client is a well-established Print Management company with a strong reputation for delivering outstanding customer experiences. Their commitment to service excellence was recognised when they won Customer Service Team of the Year in 2025 . They are a values-led business that puts customers at the heart of everything they do.

To support their continued growth, they are now looking for a proactive and energetic Account Manager to join their collaborative team, delivering high-quality print and digital communications for a diverse range of clients. The Role This is a fast-paced and varied role where no two days are the same. As an Account Manager, you will oversee the end-to-end delivery of multi-channel communication projects , working closely with internal teams and external suppliers to ensure every project runs smoothly from brief to final delivery.

You’ll be someone who thrives in a dynamic environment, enjoys managing multiple projects simultaneously, and takes pride in delivering exceptional service. Strong attention to detail, excellent communication skills, and a proactive mindset will be key to success in this role. Key Responsibilities Act as the main point of contact for clients , building strong relationships and delivering exceptional service.

Manage multiple print and mailing projects , ensuring they are delivered on time and to specification. Take detailed client briefs and translate them into clear production instructions for internal teams and suppliers. Coordinate workflows across print, data, digital and fulfilment teams from artwork through to dispatch.

Review artwork, proofs and data to ensure accuracy, quality and compliance. Liaise with suppliers to schedule production, manage quality control, and negotiate pricing where appropriate. Handle and review client-supplied data , ensuring it is correctly prepared for personalisation and mailing.

Prepare quotes and monitor job costs to maintain profitability and cost control . Identify opportunities to improve processes, enhance service and support upselling opportunities . Coordinate mailing and delivery schedules, ensuring postal requirements and deadlines are met.

Maintain accurate documentation and update internal systems with job progress. Proactively resolve issues, keeping clients informed and ensuring minimal disruption. About You Around 5 years’ experience in a similar role within print, mailing, communications, or a related industry.

Strong project management and organisational skills , with the ability to manage multiple deadlines. Excellent communication and relationship-building abilities . A detail-focused and proactive approach to problem solving.

Comfortable working in a fast-paced, collaborative environment . Keen to learn new skills and contribute to a high-performing customer-focused team . Why Apply?

You’ll be joining a collaborative and customer-focused organisation that values its people and takes pride in delivering exceptional work. If you’re looking for a role where you can build strong client relationships, manage exciting projects, and grow your career within a supportive team, we’d love to hear from you. Interested?

Share your CV with us and let’s arrange a call to discuss the opportunity further.