End User Support Specialist

User On Prem IT support: • Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc. )• Provisioning and deprovisioning of corporate devices (laptops, phones )• Replace broken devices with temporary devices in accordance with Ericsson’s processe s• Provide technical guidance to end users for day-to-day IT issues within the office environmen t• Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...) . Office IT Infrastructure Suppor t: • Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voic e )• Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Sec net• Network connectivity basic troubleshooting (example : Wi-Fi, L AN)• On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signag e .• Basic tasks for PABXs where applicable in coordination with L2 te ams• Print equipment receipt, install, and test the print er.• AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV supp ort• Workplace monitor deployment, testing, and logistics handl ing• Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructio ns.• Onsite assistance during scheduled maintenance or escalations (as coordinated by Ericss on) • Coordinate with vendors or local service providers for repairs and equipment replacements as nee ded. • Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team. • Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/par tner…) • Assist during internal/external audits & SOX and other com pliance *Asset Manag ement: * • Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson p rocedures• Tag /Label assets following Ericsson’s g uidelines• Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /demounting i n racks).• Image in stock devices with latest approved OS images• Update records regularly to maintain accurate inventory inf ormation.• Perform periodic audits of hardware assets to ensure compliance with Ericsson’s asset management policies following Ericsson’s instructions. Provide timely reports on asset status to relevant stakeholders as required.• Wipe devices and arrange for their disposal in accordance with Ericsson’s approved Disposal Process (including Inform the asset owner and provide certificate evidence as r equired).• Arrange temporary laptop loans from loc al stock.• Coordinate warrant y repairs• Clean/check devices before red eployment• Offsite Tape management coordination with 3rd party supplier (where ap plicable)• Assist during internal/external audits & SOX & other co mpliances Project Based Sit e Support: • Support for office moves, equipment relocations, or hardware refre sh projects• Assist local business events such as AEMs, demos (de mand based)Seni ority LevelMid-S enior le velIndustryTechnology, Informatio n and MediaEmpl oyment T ypeContractJo b FunctionsInformation Techn ology SkillsL inuxWindows