Renewals Manager

What You’ll Do Own the Renewals Process: Manage the end-to-end renewals process for SMB & Commercial customers—ensuring timely, accurate, and customer-centric execution. Customer Retention: Develop and execute strategies to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty. Customer Engagement: Build trusted relationships with key SMB & Commercial stakeholders to understand their business needs, advocate for their success, and align solutions to their goals.

Cross-Functional Collaboration: Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities. Data-Driven Insights: Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges. Negotiation & Escalation Management: Effectively handle renewal negotiations and resolve customer issues with a focus on win-win outcomes.

Reporting & Forecasting: Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce). Your Background Experience: 3-5 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS. Customer Focus: Passionate about delivering exceptional customer experiences and building long-term relationships.

Negotiation Skills: Proven ability to navigate customer conversations with confidence, empathy, and professionalism. Analytical Thinking: Comfortable using data to drive decisions, assess performance, and identify growth opportunities. Collaboration: Strong cross-functional communication skills; experience working with Sales, Customer Success, and Operations teams.

Tools: Proficient in CRM and renewal management tools (e.g., Salesforce, Gainsight).Mindset: Self-starter who thrives in a fast-paced, collaborative, and high-growth environment. #LI-SG1