SOC Manager

Position Overview The SOC Manager provides strategic and operational leadership for the Security Operations Center, ensuring mature, resilient, and scalable security operations. This role goes beyond day-to-day management to drive detection strategy, incident readiness, automation, and continuous improvement, while serving as a key security leader and escalation point for the organization. Zelis is one of the leading healthcare technology Product organizations with $1.4 Billion revenue with year-on-year growth of 22% and client retention rate of 120%. we offer wide range of innovative solutions to the healthcare payers, providers, and consumers. Our services include network analytics, payment integrity and optimization, provider credentialing, and provider engagement. Zelis is an US based Software Product development organization founded in 1995 with a headcount 2400+ talented professionals working in 7 offices in US and 1 global capacity center located in Hyderabad, India. URL: SOC Manager Job Summary The SOC Manager provides strategic and operational leadership for the Security Operations Center, ensuring mature, resilient, and scalable security operations. This role goes beyond day-to-day management to drive detection strategy, incident readiness, automation, and continuous improvement, while serving as a key security leader and escalation point for the organization. Key Responsibilities Strategic SOC Leadership Deliver in line with the overall SOC strategy, roadmap, and operating model Mature SOC capabilities across people, process, and technology Define and track SOC KPIs (MTTD, MTTR, alert quality, coverage) Serve as executive escalation point for high-severity incidents Advanced Incident Response & Crisis Management Act as Incident Commander for critical security incidents and breaches Lead post-incident reviews and drive corrective actions Coordinate with Legal, Privacy, Compliance, and Executive teams during incidents Ensure incident response readiness through tabletop exercises and simulations Detection Engineering & Threat Operations Oversee detection engineering, threat hunting, and intelligence programs Ensure coverage aligned to MITRE ATT&CK and organizational risk Reduce alert fatigue through tuning, automation, and analytics-driven improvements Guide SOC evolution from reactive monitoring to proactive defense Technology & Automation Drive SOAR use cases and workflow automation to improve efficiency Partner with Security Engineering and IT to onboard new log sources and telemetry Evaluate and lead adoption of new security technologies People Leadership & Talent Development Lead multiple SOC teams or shift leads (Tier 1–3) Develop career paths, succession planning, and advanced training programs Hire and retain top SOC talent; build a high-performance culture Executive Communication & Stakeholder Management Own SOC policies, procedures, runbooks, and documentation Deliver executive-level reporting on security posture, trends, and risks Advise senior leadership on threat landscape and incident readiness Collaborate with Engineering, Product, Legal, and Compliance teams Required Qualifications Bachelor’s degree in Cybersecurity, Computer Science, or related field (or equivalent experience) 9+ years of cybersecurity experience, including 5+ years in SOC leadership Deep hands-on experience with incident response and SOC tooling Strong understanding of cloud, endpoint, network, and identity security Proven ability to lead major security incidents and cross-functional teams Preferred Qualifications Advanced certifications: CISSP, CISM, GIAC (GCIH, GCIA, GMON), or equivalent Experience building or transforming SOC programs Experience in highly regulated environments (healthcare, fintech, SaaS) Exposure to detection engineering, purple teaming, or red team collaboration Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work.

We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.