Sales & Revenue Administrator

Join a Legacy of Hospitality

Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But its not just about the products; its our people who bring the Hastings experience to life.

With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Sales & Revenue Administrator within our Corporate Head Office in Belfast.

Our Head Office is adjoined to the four-star Stormont Hotel and located just minutes away from Belfast City Centre. Under the inspiring leadership of our Group Revenue Manager, Cathy Scott, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role with a leading hospitality group.

The successful candidate can expect to work office hours fully on site, Monday to Friday, 35 hours per week excluding breaks.

We place a great emphasis on recruitment, induction, and integrating our staff into their department, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification we can help you attain those and offer an extensive range of learning and development opportunities.

Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:

• Complimentary meals when on duty.
• An exclusive, preferential room rate across our entire portfolio of hotels.
• 20% Discount on food at our restaurants.
• Retail discounts and perks.
• Free parking at selected sites.
• 29 days holiday increasing with service, plus your birthday.
• Access to an extensive health and wellbeing programme.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit

Hastings Hotels is an Equal Opportunities Employer.

About The Role

The Sales and Revenue Administrator will support and work alongside the Sales Managers and Group Revenue Manager in handling queries, providing accurate clerical and organisational support, and working across our sales, revenue, and events teams to achieve success for the buiness and deliver an exceptional standard of service to our customers, guests, and clients.

The successful candidate will:

• Be highly organised, efficient, and work with high levels of accuracy.

• Update client databases, track bookings, process paperwork within agreed timescales, and prepare and produce proposals, contracts and reports as required.

• Perform administrative duties including preparing contracts, proposals, emails, and updating mailing lists.

• Promote and contribute to a harmonious working environment where everyone is treated with respect and dignity.

• Update daily revenue report data and distribute reports to the senior management team in a timely manner.

• Manage administrative revenue and sales tasks.

• Support with completing proposals and submission documents.

• Regularly update online portals with content and imagery that is accurate.

• Undertake regular rate checks to ensure rates/rooms are loaded and bookable on all channels.

• Manage friends and family bookings and staff rate accommodation requests.

• Distribute and manage reservations from key account companies, responding with confirmation, and managing cancellation of bookings across the portfolio.

• Complete month end or weekly reports under the direction of the Revenue Managers.

• Manage the input of data when Sales Managers return from travel and exhibitions, and coordinate follow up.

• Organise, alongside Sales team, specific events hosted by the Sales team (FAM trips, sales blitzes, customer engagement).

• Support the sales team in driving Corporate, Leisure, Group and M&E business.

• Assist with the gift experience department as and when required.

• Carry out any other duties as required by management that are within the level of competency for the role or which present an opportunity for development.

Required Criteria

• A right to work in the United Kingdom
• Educated to Level 2 (GCSE grades A-C) or the equivalent in English and Mathematics
• Excellent numeracy and ICT skills including the Microsoft Office suite
• Exceptional attention to detail and analytical skills
• Excellent ability to communicate to stakeholders at all levels via email, telephone, and in person
• Strong administrative experience and highly organised
• Ability to work well under pressure and be a collaborative team player
• Ability to manage own workload independently and prioritise effectively to meet deadlines

Desired Criteria

• Previous administrative experience in a customer-facing environment
• Knowledge of Opera Cloud or other property management systems (PMS)
• Educated to Level 6 (Undergraduate Degree) in a relevant field such as Business Studies
• Knowledge of Global Distribution / Channel Management Systems

Skills Needed

Business Analysis, Revenue Forecasting, Revenue Management, Exceptional Customer Service Skills, Time Management/Organisational skills

About The Company

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our properties boast exceptional interior design and are meticulously maintained, while we source local food and drink to provide our guests with an unparalleled dining experience. At Hastings Hotels, we understand that our guests remember the small details, such an open fire in the front hall, supremely comfortable beds, and fabulous breakfast.

Thats why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification, and we can help you attain that. Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

Company Culture

At Hastings Hotels, we know that great hospitality starts with great people. We have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute. To support your employee journey and your skills development, we provide comprehensive on-the-job training and personalised career development programs, ensuring a fulfilling career with us.

This commitment to diversity and inclusion has been recognised by the Equality Commission for Northern Ireland (ECNI), and we are proud to be recognised as one of Northern Irelands top employers. From physical and mental wellbeing to learning, inclusion, and personal growth, our people are at the heart of everything we do.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App

Salary

£24,570.00 per year

Skills:
Business Analysis Revenue Forecasting Revenue Management Exceptional Customer Serv Time Management/Organisat

Benefits:
Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates

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