Customer Service Representative

Customer Service Representative

We are seeking a motivated customer service professional to support policyholders and brokers. No sales or solicitation duties.

Responsibilities

• Respond to incoming calls and emails from clients and partners.
• Perform follow‑ups through outbound calls.
• Explain, inform and document files based on the nature of interactions.
• Update personal information and document new claim requests.
• Handle complex or special cases and ensure follow‑ups within established timelines.
• Contribute to achieving team objectives in line with established metrics and protocols.
• Actively participate in daily meetings and suggest improvement ideas.

Qualifications

• Recognized for delivering high‑quality customer service.
• Strong interpersonal skills and effective stress management.
• Proficiency with computer tools and various software.

Benefits

Competitive benefits including flexible group insurance, a competitive retirement plan, share purchase plan, vacation program, wellness and personal development days, telemedicine, employee and family assistance program, ergonomic equipment program, performance bonus, discounts on iA products and more.

Location

Quebec – 1080 Grande Allee West; Montreal – 1981 McGill College Avenue (other possible locations).

Equal Employment Opportunity

At iA Financial Group we support and celebrate diversity and provide an inclusive workplace for all employees, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Work‑Life Balance

We are committed to creating a stimulating and safe work environment, offering a flexible work model and real work‑life balance.

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