FinCrime and Fraud Operations Manager

Fraud and Financial Crime Ops Manager

Location: Dublin

Salary: €54,000 - €68,500 + incentive awards tied to performance and benefits.

Responsibilities

• Driving strategic partner oversight: Ensuring that our outsourcing partners for Fraud and FinCrime Operations are operating effectively.
• Monitoring our Fraud and FinCrime metrics and driving action delivery with our product teams to address the trends.
• Combining hands‑on execution with strategic thinking to align cross‑functional teams with our Fraud vision and strategy.
• Helping to build and oversee solutions with technology at the heart of our Fraud and FinCrime mitigation strategies to cover the various fraud typologies using automated alerts.
• Supporting the Director of FinCrime, Fraud and Disputes operations with producing Committee packs.
• Supporting and managing the oversight of change implementation, making prioritisation calls of those initiatives.
• Working closely with the second line of defence and our Money Laundering Reporting Officer (MLRO) to complete assurance activity, identification and remediation of any actions.
• Collaborating across the company to remove roadblocks and solve complex challenges relating to Monzo's EU expansion.
• Supporting 3rd line of defence with auditing activities.
• Being an excellent partner to our third‑party vendors, unblocking and empowering their teams for high delivery and high performance.
• Problem‑solving to create a high impact for stakeholders.
• Excellence at stakeholder management and coordination across multiple teams.

Qualifications

• Previous experience achieving results through third‑party/outsourcing management and excitement about working in a cross‑functional team with engineers and data scientists to empower third‑party vendors' success.
• Previous experience leading and managing Fraud and FinCrime operations in payments or banking.
• Partnering with third‑party vendors, data scientists, and second line of defence (2LOD) to proactively mitigate and respond to existing and emerging fraud trends.
• Understanding of the Fraud and money‑mulling risks of the various products and services operating in the fintech space.
• Championing the use of automated processes to find more efficient ways of working.

Benefits

• Hybrid working model, based in our Dublin office 2-3 days a week.
• Flexible working hours, trusting you to work sufficient hours that suit you and your team.
• Annual leave: 34 days including public holidays (24 holiday days + 10 public holidays).
• Learning budget: €1,200 per year to use on books, training courses and conferences.
• Pension scheme: minimum contribution 4% with Monzo matching any additional contributions up to a maximum of 6%.
• Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling.

Equal Opportunities

Diversity and inclusion are a priority for us, and we’re making sure we have support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us.

We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage.

#J-18808-Ljbffr