Customer Service Representative

Hiring: Customer Support Executive

Location: Mumbai

Job Responsibilities:

• Contact customers who have abandoned their shopping carts and assist them in completing their purchases.
• Follow up with customers whose orders are out for delivery to ensure a smooth delivery experience.
• Reach out to customers after successful delivery to collect feedback and encourage them to share product or service reviews.
• Handle customer queries professionally and provide timely support.
• Maintain accurate records of customer interactions and update the CRM system.
• Coordinate with internal teams to resolve customer concerns when required.

Requirements:

• Excellent communication skills in Hindi and basic English.
• Strong interpersonal and customer handling skills.
• Basic computer knowledge and familiarity with CRM tools is preferred.
• Prior experience in customer support, telecalling, or customer service is an advantage but not mandatory.
• Positive attitude, patience, and a customer-first approach.

Job Details:

• Job Type: Full-time
• Location: Mumbai