Sr. Ticketing & Visa Executive

Job Title: Sr. Ticketing & Visa Executive

Experience: 4 to 6 years

Location: Khar Road, Mumbai

Employment Type: Full Time

Mode of work: Work from Office 

Requirements: Immediate Joiner

About EDGE:

EDGE is a global private travel and lifestyle club offering designed for travellers who value their time, see travel as an investment and value service above all else.

Roles and responsibilities:

• Plan and manage flight itineraries based on client requirements, including route selection, schedules, fare options, and airline recommendations while coordinating closely with the Operations team.
• Stay updated on airline policies, fare changes, promotional offers, visa regulations, and travel advisories, and proactively communicate relevant updates to internal teams and clients.
• Utilize Global Distribution Systems (GDS) such as Amadeus to book, modify, and cancel flight reservations, ensuring accuracy and efficiency throughout the booking lifecycle.
• Manage ancillary travel services including seat selection, meal requests, web check-ins, baggage requirements, and special assistance requests.
• Handle reservation changes, cancellations, refunds, and reissues in accordance with airline policies and client requirements.
• Provide comprehensive visa assistance by reviewing applications, verifying documentation, preparing visa itineraries, travel insurance, hotel confirmations, dummy tickets, and other supporting documents.
• Coordinate visa submissions, embassy appointments, and application tracking while ensuring adherence to country-specific immigration requirements and timelines.
• Liaise with embassies, consulates, visa agencies, airlines, and travel partners to ensure smooth processing and timely delivery of services.
• Manage hotel reservations and accommodation bookings, ensuring alignment with client preferences, budgets, and travel itineraries.
• Deliver exceptional service to high-net-worth and luxury travel clients, handling bespoke travel requirements with attention to detail and discretion.
• Ensure all visa, ticketing, and travel documentation is completed accurately and within prescribed timelines to avoid delays or service disruptions.

Qualification:

• IATA qualified
• Excel in the computer reservation system, Amadeus
• You will ‘ideally’ be educated to degree level 
• Qualifications relevant to Visa Consultancy and Ticketing Reservations (Preferred)

Preferred Experience:

• Prior experience working with a travel company, luxury travel operator, tour operator, or travel management company is mandatory.
• Hands-on experience with hotel reservations, visa processing, and international ticketing.
• Proficiency in Amadeus and other travel reservation systems preferred.

Skills Required:

• Excellent Communication, negotiation skills  
• Good organizational skills
• Excellent written and verbal communication  
• A quick learner and a strong team player
• Has a creative approach to things 
• Good Stress Management Skills; should be able to provide quality customer satisfaction, under any circumstances
• Analytical and problem-solving skills
• Administrative skills: proficient in computer skills such as basic word processing, spreadsheet and database management, specialized flight tickets retail software; and being able to use basic office equipment. High levels of initiative, resourcefulness, flexibility, and compromise

Note: If you feel that you’ll fit for this role, please send your CV along with the below details to [email protected] 

• Current Organisation -
• Current CTC - 
• Expected CTC - 
• Serving notice period - Yes/ No (If yes mention your LWD) - 
• Duration of the notice period - 
• Are you willing to commute to the office location - Yes/ No