Verint Operations Manager

Location: Hyderabad, Pune, Noida Experience: 6+ Notice Period: Immediate to 30 Days Role Overview The role will be part of a small support team responsible for BAU/KBR support of Verint Ops Manager , ensuring smooth day‑to‑day operations, incident resolution, stakeholder communication, and support for upgrades and minor enhancements. Key Responsibilities Provide BAU and KBR support for Verint Ops Manager (Verint‑provided solution). Monitor, analyse, and resolve incidents and service requests using ServiceNow (SNOW) .

Work with management teams to prioritise incidents and fixes based on business impact. Liaise with business stakeholders to understand issues and manage SLA‑based communication . Provide technical support for development, testing, and delivery of fixes , following established change management processes .

Review small business change requests and assess effort, impact, and complexity to support prioritisation. Support Ops Manager upgrades and patching , coordinating closely with Verint and other third‑party vendors . Ensure documentation, handovers, and operational readiness during releases.

Required Skills & Experience Hands‑on experience with Verint Ops Manager (mandatory). Exposure to Verint WFM is an added advantage. Strong understanding of incident, problem, and change management processes.

Experience working in ITSM tools , preferably ServiceNow . Ability to interact confidently with business users and senior stakeholders . Experience supporting production systems in BFSI / BPO / Contact Center environments .