Technical Analyst-2

Description Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.

Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Responsibilities Provide remote front-line support over the phone and through other mediums such as email and ticketing systems. Manage Service Desk tickets throughout their lifecycle.

Deliver professional support in a fast-paced environment. Triage, route, alert, isolate, troubleshoot, and resolve system/application issues. Identify recurring problems and assist in root cause analysis.

Participate in On-Call rotations and incident response. Automate repetitive tasks in deployments and monitoring. Contribute to CI/CD pipeline improvements and release processes.

Maintain monitoring dashboards and alerting systems. Support log analysis, performance tuning and capacity planning. Own and contribute to the team Knowledgebase.

Conduct scheduled maintenance, patching, and deployments. Collaborate with team members across shifts and provide updates on findings. Work from office and in rotational shifts.

Take part in an on-call pager rotation to provide support coverage. At times, participate in support coverage during non-business hours and/or provide additional coverage as needed. This is a billable role with utilization targets.

Other responsibilities as assigned. Core Technical Skills Linux/Windows Fundamentals : OS concepts, process management, file systems, permissions. Scripting & Automation : PowerShell, Shell, or Bash.

Cloud Platforms : AWS, Azure, (compute, storage, networking, IAM, app service, azure SQL server). CI/CD Tools : Jenkins, GitHub Actions, Azure DevOps. Containers & Orchestration : Docker, Kubernetes.

Networking : DNS, TCP/IP, HTTP/HTTPS, load balancers, firewalls. Monitoring & Observability : Azure Monitor, ELK/EFK, Datadog, New Relic. Incident Management : RCA.

Additional Job Requirements Basic understanding of web applications, servers, and technologies. Familiarity with ITSM/ITIL frameworks and ticketing systems. Exposure to cloud technologies (Azure, O365, AWS).

Prior support of Adobe Experience Manager (AEM) and/or other Content Management Systems. Experience with monitoring and log analytics tools (New Relic, Azure/AWS Monitoring services). Strong verbal and written communication skills including English language proficiency (reading, writing, and speaking) required to meet the communication demands of the position.

Ability to troubleshoot and resolve system/application issues. Exceptional documentation skills and attention to detail. Required Education & Certifications Degree : / . / MCA or equivalent in Computer Science, IT, or related field.

Preferred Certifications : Any Azure/AWS Associate-level ITIL Foundations Our Commitment to You No matter who you are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint!! Benefits and Perks at Rightpoint 30 Paid leaves Public Holidays Casual and open office environment Flexible Work Schedule Family medical insurance Life insurance Accidental Insurance Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.

Continuous Training, Certifications, and Learning Opportunities First-hand experience dealing with security incidents.