Team Leader - Credit Operations

Location: Bangalore

Shift Timing: 9:30 PM – 6:30 AM (US Shift)

Cab facility provided

Experience: 6 to 10 Years

Job Title: Team Leader - Credit Operation (US Mortgage/Loan operation

s)
Job Summ

aryWe are looking for an experienced and detail-oriented Team Leader – Credit Operations to manage and oversee loan origination, processing, and documentation activities. This role involves leading a team, ensuring compliance with credit guidelines, and driving operational efficiency while maintaining high-quality standards across all loan fil

es.
Key Responsibili

ties1. Credit Review & Documenta

• tionReview loan applications and supporting documents to ensure completeness, accuracy, and compliance with credit and program guideli
• nes.Collect, validate, and organize borrower documentation such as financial statements, tax returns, ownership records, and insurance pap
• ers.Identify and reconcile inconsistencies across documents (e.g., ownership details, revenue figures, entity names, and addresses), escalating discrepancies when requi
• red.Prepare loan files for underwriting submission and closing using standardized checklists and quality control measu

res.2. Team Leader

• shipLead, mentor, and manage a team of loan processing and origination speciali
• sts.Set clear performance expectations and ensure consistent delivery of high-quality out
• put.Foster a positive, collaborative, and performance-driven work environm

ent.3. Loan Origination & Proces

• singOversee the end-to-end loan origination and processing lifecy
• cle.Ensure adherence to company policies, regulatory requirements, and credit guideli
• nes.Monitor loan pipelines, identify bottlenecks, and proactively resolve issues to maintain turnaround ti

mes.4. Stakeholder Collabora

• tionCoordinate with Sales, Underwriting, and Closing teams to address documentation gaps and ensure smooth file progress
• ion.Act as a key point of contact for internal stakeholders on credit operations matt

ers.5. Compliance & Quality Assur

• anceEnsure all loan documentation meets regulatory and internal compliance standa
• rds.Stay updated with industry trends, lending laws, and regulatory chan
• ges.Partner with compliance teams to maintain adherence to policies and procedu

res.6. Reporting & Performance Manage

• mentTrack team performance metrics and prepare reports for senior managem
• ent.Analyze operational data to identify improvement areas and implement process enhanceme

nts.7. Customer Experi

• enceEnsure a seamless borrower experience by addressing queries and resolving issues promp
• tly.Maintain clear and professional communication throughout the loan lifecy

cle.8. Systems & Record Manage

• mentMaintain accurate records, updates, and notes in CRM and Loan Origination Systems (L
• OS).Ensure proper documentation and audit readiness at all ti

mes.9. Training & Develop

• mentConduct onboarding and training sessions for new hi
• res.Drive continuous learning and skill development within the team through coaching and knowledge shar

ing.
Qualifications & S

• killsMinimum 5 years of experience in Credit Operations, Loan Origination, Processing, and Documenta
• tion.Minimum 1 year of experience as a Team Leader (official designation/on papers is mandat
• ory).Willingness to work Night Shifts (US Shift) and Work From Office (
• WFO).Strong understanding of lending practices, credit policies, and compliance requirem
• ents.Proven experience in team leadership and people manage
• ment.Excellent analytical, problem-solving, and decision-making sk
• ills.Strong communication and stakeholder management abili
• ties.Ability to manage multiple priorities in a fast-paced environ

ment.
Key Compet

• enciesAttention to
• DetailLeadership & Team Mana
• gementProcess Improvement M
• indsetRisk & Compliance Awa
• renessCustomer-Centric Ap