System Analyst
Virtusa
Job Description
System Analyst - CREQ194423 Description The Systems Analyst is responsible for support of Incidents within the Colleague Solutions team. Job Responsibilities Monitor support queues and provide first line support. Review of incident data to ensure the completeness and quality of the information collected Clearly and concisely communicate with management on support issues.
Documentation of and revision to existing processes, with the end goal of improving quality of services offered to customers by technology teams Maintain CMDB for Colleague Solutions by working with Application Owners and Technology Partners. Work with vendors to ensure operational processes are updated and current (Disaster Recovery) Mandatory Skills .Net exposure Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills .NET, Data Modelling, Jobs and Log Monitoring Years of Experience 3 Qualification The Systems Analyst is responsible for support of Incidents within the Colleague Solutions team. Job Responsibilities Monitor support queues and provide first line support.
Review of incident data to ensure the completeness and quality of the information collected Clearly and concisely communicate with management on support issues. Documentation of and revision to existing processes, with the end goal of improving quality of services offered to customers by technology teams Maintain CMDB for Colleague Solutions by working with Application Owners and Technology Partners. Work with vendors to ensure operational processes are updated and current (Disaster Recovery) Mandatory Skills .Net exposure Travel No