Store Manager

Job Description: Sales & Targets: Achieve monthly and annual sales targets through effective customer engagement, upselling, and team performance management. Store Operations: Ensure smooth day-to-day store operations, opening & closing procedures, billing accuracy, and adherence to company SOPs. Customer Experience: Deliver premium customer service standards and handle customer concerns, escalations, and after-sales support professionally. Team Management: Lead, motivate, and supervise sales associates and support staff to ensure productivity and teamwork. Performance Monitoring: Track store KPIs such as sales conversion, ATV, ASP, footfall, and customer satisfaction to improve overall performance. Visual Merchandising: Maintain jewellery displays, showroom presentation, and visual merchandising standards as per brand guidelines. Inventory Control: Monitor stock movement, conduct stock audits, minimize shrinkage, and ensure accurate inventory management of jewellery products. CRM & Client Relationship: Build strong customer relationships, maintain customer databases, and encourage repeat business and loyalty programs. Training & Development: Conduct product knowledge sessions, grooming standards training, and sales skill development for staff.

Audit & Compliance: Ensure compliance with security procedures, cash handling policies, audit standards, and company regulations. Coordination & Reporting: Coordinate with regional managers, merchandising teams, and head office for smooth operational flow and reporting.