Service Manager

Service Manager (Front of House) Oyster Oyster – Washington, DC Required Experience: 3+ years Schedule: Primarily 4-day work week (Dinner Service Only) About Us Oyster Oyster enters its 5th year in operation. Led by James Beard Award–winning chef Rob Rubba , Oyster Oyster is dedicated to sustainable, environmentally positive cuisine. We are proud recipients of both a 2025 Michelin Star and Michelin Green Star , and we strive every day to become a better, more thoughtful restaurant.

Our greatest achievement is our team, a group of passionate hospitality professionals committed to shaping the future of food and service. The Role We are seeking an experienced, self-motivated Service Manager to help lead our front-of-house team and deliver an exceptional, guest-centered dining experience. This role is ideal for a hospitality professional who thrives in a collaborative, high-standard environment and is passionate about sustainability-driven cuisine.

Key Responsibilities Leadership & Team Management Support leadership in scheduling, hiring, training, onboarding, and performance management Foster a positive, team-oriented work environment Maintain high standards of service, cleanliness, and professionalism Step into service roles (host, server, runner) as needed Monitor labor costs and manage staff clock-in/out procedures Guest Experience & Service Lead by example in providing warm, knowledgeable, and attentive service Guide guests through the full Oyster Oyster dining experience Communicate menu details and our sustainability ethos with confidence Resolve guest concerns with professionalism and care Build meaningful guest relationships to drive repeat business Daily Operations Assist in overseeing daily restaurant operations and service flow Maintain/document deep knowledge of menu, beverage program, and service standards Ensure dining room readiness, cleanliness, and organization Financial & Administrative Handle cash and end-of-night financial procedures Support tip distribution, reporting, and server closeouts Monitor labor and operational efficiency Closing Responsibilities Oversee end-of-service procedures, including: Tip logging Staff checkout Side work completion Ensure the restaurant is properly reset for the next service Compliance & Standards Uphold company culture, values, and service philosophy Ensure adherence to health, safety, and sanitation regulations Qualifications 3+ years of experience in a management or leadership role Background in upscale casual or fine dining preferred Strong communication and leadership skills Ability to build genuine rapport with guests and team members Passion for thoughtful, sustainability-driven cuisine Benefits & Perks Competitive wages + participation in tip pool Medical, dental, and vision insurance Paid time off + two annual paid vacations Primarily a 4-day work week , with occasional 5-day weeks for special events and dinners No brunch service Continuing education and in-house training Wine and beverage education Family meal made with high-quality ingredients Class trips to local farms and producers Major holidays off Join Our Team If you take hospitality seriously, but still believe it should be fun, meaningful, and collaborative...we’d love to meet you. Apply today and be part of a team redefining what a restaurant can be. More detail about OYSTER OYSTER, please visit https://culinaryagents.com/entities/289650-OYSTER-OYSTER