Senior Manager, Program Manager

Join Poq, the 'super app' SaaS company that empowers retailers and brands to drive fast growth and revolutionise their customer experience through highly effective and fully customisable mobile native apps. We partner with leading retailers to strengthen their brands, boost sales, drive loyalty, and deliver personalised content, communications, and rewards. Cosmetics, Ardene, Cotton Traders, Card Factory, Kurt Geiger, and many more.

Poq is a remote-first company, with a collaborative hub in London Bridge for when in-person teamwork is needed. If you’re passionate about shaping the future of digital retail and want to grow with a forward-thinking, global team, Poq is the place for you. About the role - Programme Manager Reporting directly to our Head of Delivery, the Programme Manager plays a pivotal role in balancing hands-on project delivery with leadership of our Project Management team.

You will be managing your own projects and providing line management, guidance, and escalation support for the wider PM function. This is a step beyond project management - it combines delivery expertise, people leadership, and operational oversight. Project Delivery & Oversight Lead the delivery of your own projects, ensuring they are delivered on time, within scope, and to budget.

Provide escalation support to Project Managers, stepping in to resolve challenges, smooth client relationships, and ensure delivery standards are maintained. Monitor the health of projects across the portfolio, proactively identifying risks, issues, or resourcing gaps. Partner with internal teams (Product, Engineering, QA) and external third parties to keep projects on track.

Ensure projects are allocated resources effectively and workloads are balanced across the team. Contribute to portfolio-level reporting, including project status, budgets, and resourcing. Line manage the Project Management team, acting as the first point of escalation for project issues.

Mentor, coach, and develop PMs to improve their delivery skills and stakeholder management. Support the hiring, onboarding, and training of new PM team members. Champion best practices in project and portfolio management across the Professional Services function.

Capture lessons learned from projects and ensure they are fed back into future ways of working. Hands-on project management experience, ideally in a SaaS environment. Proven line management experience with Project Managers or similar roles.

Strong background in project and portfolio management, including resource allocation and forecasting Solid understanding of both Agile and Waterfall methodologies, with the ability to apply the right approach. Exposure to common web architectures and integration methods. Confident with project management tools such as Jira, MS Project, or similar.

At Poq, you won’t just deliver projects - you’ll shape how global retailers connect with their customers through mobile technology. We value collaboration, trust, and initiative, and we’ll support your growth with ongoing learning opportunities and clear pathways into senior leadership roles. We are experts and innovators at the top of our game We are creative thinkers, problem solvers, decision makers We celebrate and embrace our diversity