Senior Customer Success Manager - Veza

Overview

In this role you drive end-to-end success for a defined portfolio of enterprise customers, aligning executives and delivering measurable value. You own outcomes, orchestrate cross-functional resources, and guide customers from deployment to durable operational reliance. You work with CIOs and CISOs to connect platform capabilities to strategic security and resilience goals, while ensuring renewal readiness and expansion opportunities.

This is a leadership-caliber individual contributor role focused on deep, long-term customer value in a high-touch model.

• Own the health, trajectory, and commercial posture of each assigned customer; set success criteria and align execution
• Lead executive engagement with CIO/CISO and senior stakeholders; deliver outcomes-based reviews
• Translate product capabilities into quantified business impact and multi-year Success Plans
• Drive renewal predictability and early risk mitigation; monitor adoption and value realization
• Coordinate cross-functional teams (Sales, Professional Services, Support, Product, Partners) to remove obstacles and maintain momentum
• Govern account planning and ensure long-term customer value across a matrixed organization
• Provide governance and accountability to ensure customer outcomes before and during renewal cycles
• Maintain high forecast accuracy and deliver difficult messages when needed to protect outcomes

• 8+ years managing complex enterprise customers in Identity Access Management (IAM)
• Background in Cybersecurity required
• Experience with executive-level communication and stakeholder management
• Proven track record in renewals, expansion, and long-term customer value
• Ability to connect adoption metrics to ROI and business impact
• Experience with identity governance and administration (IGA) preferred
• Experience in identity/security/governance/platforms sector is required
• Comfort operating in ambiguous, high-stakes environments
• Proactive risk identification and cross-functional resolution leadership
• Strong business and financial acumen

• executive communication
• ownership and accountability
• cross-functional collaboration
• Identity and Access Management (IAM)
• Identity Governance & Administration (IGA)
• Privileged Access Management