Salesforce Manager

Role Overview The Salesforce Manager will lead the strategy, architecture, delivery, and governance of the Salesforce ecosystem across Sales Cloud, Service Cloud, CPQ, and Health Cloud. This role requires deep technical expertise, healthcare domain awareness, and proven experience leading and managing high-performing Salesforce teams. The individual will be accountable for platform delivery, team performance, regulatory compliance, and stakeholder satisfaction while ensuring scalable, secure, and enterprise-grade Salesforce solutions.

Key Responsibilities Leadership & People Management Lead, mentor, and manage a team of Salesforce developers, administrators, and engineers. Drive performance management, career development, and succession planning within the team. Establish delivery standards, code quality benchmarks, and governance practices.

Foster a culture of accountability, collaboration, and continuous improvement. Manage capacity planning, sprint allocation, and resource forecasting. Partner with cross-functional IT and business leaders to prioritize roadmap initiatives.

Strategic Stakeholder Engagement Collaborate with functional stakeholders to gather and analyze business requirements. Translate business needs into scalable Salesforce architecture and implementation plans. Provide executive-level updates on platform health, roadmap progress, and risks.

Champion business process optimization using Salesforce capabilities. Platform Configuration & Custom Development Customize and configure Salesforce platform based on healthcare-specific requirements. Design and implement: Custom objects and fields Validation rules Workflows and Process Builders Approval processes Lightning Flows Develop enterprise-grade solutions using Apex, Visualforce, Lightning Web Components, and NodeJS.

Lead CPQ coding and implementation initiatives. Architect integrations using RESTful APIs and microservices. Data, Reporting & Analytics Develop dashboards, reports, and advanced analytics solutions.

Ensure data accuracy, normalization, and governance. Deliver insights to healthcare and sales leadership teams Security, Compliance & Governance Implement and enforce Salesforce security models including roles, profiles, permission sets, and sharing rules. Ensure compliance with HIPAA and other healthcare regulations.

Implement best practices aligned with GDPR and enterprise security frameworks. Protect patient data confidentiality and enterprise data integrity. Operational Excellence & DevOps Monitor system performance and optimize platform stability.

Lead troubleshooting and root cause analysis for production issues. Implement CI/CD pipelines using GitHub, Salesforce CLI, and deployment automation tools. Drive Agile delivery practices and release governance.

User Enablement & Adoption Provide user training and ongoing support to healthcare and sales professionals. Drive adoption of Salesforce Sales and related applications. Act as a trusted advisor to business stakeholders.

Required Qualifications Bachelor’s degree in Computer Science or related field. 10+ years of Salesforce development and enterprise implementation experience. Demonstrated experience leading and managing Salesforce teams. Strong hands-on expertise in: Apex Visualforce Lightning Web Components NodeJS Strong experience in CPQ coding.

Experience with Service Cloud and Health Cloud. Salesforce Certified Platform Developer I & II. Salesforce Certified JavaScript Developer I.

Strong understanding of Salesforce data model architecture. Deep knowledge of Salesforce security and compliance frameworks. Experience developing RESTful APIs and microservices.

Experience delivering enterprise implementations in global environments. Experience with Agile methodologies and CI/CD tools. Strong business process mindset.

Excellent communication and stakeholder management skills. Strong analytical and problem-solving capabilities. Preferred Qualifications Healthcare industry experience.

Experience working in regulated environments (HIPAA/GDPR). Experience leading distributed or global teams. Exposure to enterprise transformation programs.

Leadership Expectations Act as platform owner and technical authority. Lead through influence, accountability, and execution discipline. Deliver secure, compliant, scalable Salesforce solutions.

Build and retain high-performing technical teams. Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work.

We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.