Sales Representative

Location: Hermosillo, SO

Position Overview

We are seeking Sales Representatives to support a variety of campaigns for well‑known brands. In this role you will connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences.

Key Responsibilities

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process transactions accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Accurately document customer interactions and follow established procedures
• Adhere to scripts, policies, and compliance standards
• Maintain confidentiality and handle sensitive information responsibly
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance and scheduling expectations

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem‑solving and conflict resolution skills
• Customer‑focused, empathetic, and solution‑oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast‑paced, evolving environment
• Team‑oriented with strong interpersonal skills
• Must be authorized to work in the country where the job is based
• Willing to submit to background and security investigation and drug screening as required

Compensation & Benefits

• Paid Time Off: Earn PTO and paid holidays
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes
• Health Benefits: Comprehensive medical, dental, and vision coverage after 90 days
• Retirement Savings: Available retirement programs where applicable
• Disability Insurance: Short‑ and long‑term disability coverage
• Life Insurance: Access to life insurance options
• Career Growth: Internal promotion opportunities
• Paid Training: Earn while you learn new skills
• Casual Dress Code: Comfortable attire in office

Physical Requirements

This job operates in a professional office environment. Employees will be largely sedentary and may be required to sit, stand, and use a computer and telephone headset for extended periods. Occasional movement around the office, reaching, and lifting up to forty (40) pounds may be required.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations unless it would cause undue hardship. Employees or applicants with disabilities should contact Human Resources to discuss accommodations.

Diversity and Equality

MCI embraces diversity and provides a workplace free from discrimination. All employment decisions are based solely on merit and qualifications. MCI will consider qualified applicants with criminal histories in accordance with applicable laws and regulations.

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