Sales Advisor

Overview

In this role you will represent Watchfinder & Co. in Mayfair, delivering exceptional 1:1 service and guiding clients through the pre-owned luxury watch market. You will build relationships, handle walk-ins and online inquiries, and drive sales while maintaining product security and operational excellence. You’ll learn about our brands and contribute to a supportive, high-performance boutique culture.

This is an opportunity to grow in luxury retail with a clear impact on customer experience and team success.

• Private healthcare and dental
• Competitive pension scheme
• Holiday scheme – increasing annual leave
• Cycle to work scheme
• Employee Assistance programme
• Income Protection and Life Assurance

• Welcome guests and introduce the Watchfinder culture
• Develop client relationships through clienteling and follow-ups
• Achieve sales targets in a 1:1 luxury environment
• Provide high-end sales assistance and product information
• Manage appointments and respond to online inquiries
• Chase leads and perform sales administration
• Follow security procedures and ensure product safety
• Contribute to a smooth customer journey and team success

• Passion for luxury retail and delivering exceptional service
• Strong clienteling skills and ability to maintain client contact
• Results-driven with experience in KPI/target-based sales environments
• Negotiation skills are desirable but trainable in the right attitude
• Strong communication and adaptability to different customers
• Ability to learn technical product information about watches
• Excellent problem-solving abilities
• Highly organized with prioritization skills
• Team player focused on collective success

• Interpersonal communication
• Adaptability
• Problem-solving
• Clienteling
• Appointment management
• Sales administration