Revenue Operations Manager

Position Summary We are seeking a strategic and hands-on Revenue Operations Manager to build and scale our revenue engine by aligning Sales, Marketing, and Customer Success through system-driven processes and operational excellence. This role will own revenue forecasting, CRM systems, workflow automation, and end-to-end revenue operations to improve efficiency, visibility, and scalability across the customer lifecycle. The ideal candidate is highly analytical, process-oriented, and experienced in building operational infrastructure within high-growth or scaling organizations.

This individual will work cross-functionally to identify operational gaps, streamline workflows, and implement practical solutions that drive revenue growth and organizational alignment. Key Responsibilities Revenue Forecasting & Sales Strategy Own and deliver accurate revenue forecasts, including pipeline coverage, conversion assumptions, and scenario planning Partner with Sales leadership to improve forecast accountability and pipeline performance Analyze revenue and performance trends to support segmentation, targeting, and strategic planning Support upsell, renewal, and expansion initiatives in partnership with Sales and Customer Success teams CRM & Revenue Systems Management Own and manage CRM platforms (e.g., HubSpot), including workflows, automation, integrations, and system configuration Design and implement system-driven workflows across the full revenue lifecycle, from lead generation through onboarding and expansion Build automation and triggers to support handoffs, follow-ups, billing, and expansion opportunities Ensure CRM data integrity and maintain visibility into pipeline activity, customer health, and revenue performance Revenue Operations & Process Optimization Develop and implement scalable, standardized processes across the customer lifecycle Define and improve ownership structures and handoff processes between Sales and Customer Success Serve as a central operational partner to drive alignment across revenue-generating teams Eliminate manual processes through automation and workflow optimization initiatives Identify operational inefficiencies and implement scalable, data-driven solutions Qualifications Education & Certifications Bachelor’s degree in Business, Commerce, Economics, Data Analytics, or a related field CRM or Revenue Operations certifications (e.g., Salesforce Administrator, HubSpot Certifications) are considered an asset Additional training in business intelligence, process improvement, Lean, or Six Sigma is considered an asset Experience with data visualization and reporting tools such as Power BI or Tableau is considered an asset Experience 10+ years of experience in Revenue Operations, Sales Operations, or Business Analytics within high-growth or scaling organizations Proven experience designing and implementing revenue processes across the full customer lifecycle Strong hands-on experience configuring and managing CRM systems, including automation, workflows, integrations, and data structures Demonstrated success owning revenue forecasting, pipeline analysis, conversion modeling, and scenario planning Experience building automated, system-driven workflows to improve operational efficiency and scalability Strong analytical and reporting capabilities with experience developing dashboards and actionable business insights Proven ability to identify operational gaps and implement practical solutions that drive measurable improvements Experience collaborating cross-functionally with Sales and Customer Success teams Strong communication and stakeholder management skills with the ability to drive alignment and resolve ambiguity Comfortable operating in fast-paced, evolving environments with a high level of ownership and accountability Core Competencies Analytical and data-driven mindset Project management Change leadership Stakeholder management Strategic thinking Process improvement Cross-functional collaboration Problem solving Execution focused Mentorship and team support Benefits Competitive compensation package Health and dental benefits RRSP matching program Short-Term Incentive Plan (STIP) Hybrid work environment in Calgary, AB #J-18808-Ljbffr