Retail Sales Person

Job Description

As a Customer Service Specialist, you'll be the face of our business and often the first point of contact for our customers. You'll use your product knowledge and sales expertise to help customers find the right solutions while providing an outstanding level of service. Every interaction is an opportunity to build trust, strengthen relationships and ensure our customers keep coming back.

About the Employer

Totally Workwear Townsville is a locally owned and operated business, proudly supplying North Queensland with quality workwear, uniforms and personal protective equipment (PPE).

We're more than just a retail store-we partner with businesses, tradies, schools and organisations to provide the right solutions for their teams. Our reputation has been built on exceptional customer service, product knowledge and genuine relationships.

About the Candidate

To be successful in this role, you will:

• Have a genuine passion for delivering exceptional customer service and creating a positive experience for every customer.
• Enjoy building strong, long-term relationships with customers and take pride in providing personalised service.
• Be confident in providing product knowledge, advice and sales recommendations to meet customer needs.
• Possess excellent communication and interpersonal skills, with the ability to engage effectively with customers and team members.
• Be computer literate, with experience in cash handling and EFTPOS transactions. Experience with Ironbark software is desirable but not essential.
• Be reliable, punctual and demonstrate a strong work ethic with pride in your appearance and work standards.
• Have excellent attention to detail and the ability to work accurately in a fast-paced retail environment.
• Be capable of working both independently and collaboratively as part of a supportive team.
• Be physically capable of standing for extended periods, climbing ladders and handling stock safely.
• Be available to work a rotating roster, including some Saturdays.
• Have experience in a retail clothing, workwear, footwear or trade-related retail environment, which would be highly regarded but is not essential.
• Have previous experience in customer service, retail sales or a customer-facing role, which would be advantageous but is not essential.
• Demonstrate experience in supervising, managing or leading employees within a team environment, including coaching, supporting and motivating team members to achieve positive outcomes, desirable but not essential.

Work Environment

• An inclusive and diverse workplace with a positive workplace culture.
• A supportive and welcoming local team.
• Ongoing training and opportunities for growth.
• Long-term job security in a locally owned business.
• Pay rates are dependent on age/experience as per the General Retail Industry Award 2020
• Employee discounts and incentives

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