Quality Analyst
Bada Business
New DelhiFull-timeMid LevelOn-site
Job Description
Gives constructive feedback to associates and derive action plan. Completing Call Monitoring and Feedbacks as per SLAs and compliance. Conducting Calibration Sessions and initiating Action Plans for reducing Variance.
Ability to coach associates and peers on Quality tools pertaining to the project. Is able to understand the impact of individual performance to meet / improve *sales* targets.
Posted 2 weeks ago