Program Manager

Role Overview We are seeking an experienced Program Manager to lead and govern large enterprise IT services programs involving multiple cross-functional teams, parallel workstreams, and complex stakeholder ecosystems. The ideal candidate should possess strong expertise in Agile delivery governance, enterprise program execution, risk management, client engagement, and executive-level communication. The role demands strong leadership capabilities to manage large delivery organizations, ensure alignment between business and technology objectives, and provide strategic visibility to CXO-level stakeholders.

Key Responsibilities Program Governance & Delivery Management Lead end-to-end delivery governance for large enterprise IT programs across multiple projects and delivery teams. Manage program scope, timelines, budgets, dependencies, risks, and delivery quality. Establish and drive program governance frameworks, operating models, and reporting mechanisms.

Ensure successful execution of concurrent initiatives across application development, integrations, cloud services, data migration, modernization, and support functions. Drive delivery predictability, resource optimization, and milestone adherence. Agile Program Execution Govern Agile/Scrum delivery across multiple squads and release trains.

Facilitate PI planning, sprint governance, backlog prioritization, release management, and Agile reporting. Ensure alignment between business priorities and engineering execution. Drive Agile maturity, continuous improvement, and delivery excellence practices.

Track delivery metrics including velocity, burn-down, release readiness, quality KPIs, and team performance. Stakeholder & CXO Management Present program updates, strategic recommendations, delivery status, risks, and mitigation plans to CXO-level stakeholders and steering committees. Build trusted relationships with client leadership teams, business sponsors, and executive stakeholders.

Translate complex technical and operational challenges into business-oriented communication. Lead executive reviews, governance meetings, escalation management, and decision-making discussions. Team & Vendor Management Manage multiple delivery managers, project managers, Scrum Masters, architects, and engineering teams.

Coordinate with offshore, onsite, and third-party vendor teams. Drive accountability, collaboration, and high-performance culture across teams. Support hiring, mentoring, and capability development initiatives.

Risk, Quality & Financial Governance Identify program risks, dependencies, and bottlenecks proactively and drive mitigation plans. Ensure adherence to delivery quality standards, compliance requirements, and operational processes. Manage program financials including budgeting, forecasting, revenue tracking, margins, and utilization.

Support contract governance, change requests, and commercial discussions. Required Skills & Competencies Strong experience managing large enterprise IT services programs with multiple parallel workstreams. Expertise in Agile, Scrum, SAFe, or hybrid delivery methodologies.

Proven experience handling large distributed teams across geographies. Strong stakeholder management and executive communication skills. Experience presenting delivery dashboards and strategic updates to CXOs and steering committees.

Strong understanding of software development lifecycle (SDLC), enterprise architecture, cloud platforms, integrations, and modern engineering practices. Strong program governance, escalation management, and risk mitigation capabilities. Excellent leadership, negotiation, and problem-solving skills.

Experience in delivery management tools such as Jira, Azure DevOps, Confluence, MS Project, or similar platforms. Preferred Qualifications PMP / PMI-ACP / SAFe Agilist / Scrum certifications preferred. Experience in enterprise digital transformation programs.

Exposure to cloud platforms such as Microsoft Azure, Amazon Web Services AWS, or Google Cloud is an advantage. Experience working with global enterprise customers across domains such as BFSI, Healthcare, Retail, Manufacturing, or Real Estate preferred. Strong understanding of delivery governance in managed services and enterprise consulting environments.