Problem & Knowledge Management Lead
Themesoft Inc.
Job Description
Greetings from Themesoft!
We're looking for a talented Problem & Knowledge Management Lead and play a key role in enhancing enterprise IT operations. to join our team!
Position: Contract
Location: Bangalore ( Local candidates only)
Experience: 6-8 years
Required Skills: ServiceNow or Jira Service Management (JSM), Continuous Service Improvement (CSI) methodologies
Key Responsibilities
✅ Strong knowledge of ITIL V3/V4 principles and best practices
✅ Expertise in Problem Management and Knowledge Management
✅ Proficiency in Root Cause Analysis (RCA) techniques
✅ Strong analytical, communication, and stakeholder management skills
✅ Experience working in large enterprise IT environments
✅ Ability to measure and report on service management metrics and KPIs
Share your updated resume with [email protected] or tag someone who would be a great fit!
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