Order Management Analyst

Role: Order Management Specialist, Order Management Duration of assignment: 2 years Shift Timings: 7:30 PM-3:30AM and from November: 8:30 PM -4:30 AM Work Location and Address- Hyderabad (WFO) Experience Range Total Exp – 1-2 years Rel Exp – 1 Mandatory Skills (3 must have): Degree Requirements: Certifications (if any): •Order Management & Order-to-Cash Process •Cross-Functional Coordination & Problem Solving •Communication, Attention to Detail & Multitasking FTE conversion or extension? Target Start Date: Immediate Roles and Responsibilities (JD) Job Description & Roles and Responsibilities- Order Management As an Order Management Analyst, you will support the end-to-end order management process, while being responsible for documentation of policy and procedures, reporting, and research. You will work with internal and external customers to process and verify the accuracy of online and offline orders.

You will: • Responsible for processing complex orders for products, services & solutions from sales staff or direct customer from online • Coordinate with departments regarding order status, shipping dates, prices, quotes, and SOW. • Gain an understanding of the order to cash process as well as the systems and processes that support it. • Research customer problems and deliver solutions • Complete order requirements and check price and quantity of each item listed • Work with multi-functional teams to drive velocity, backlog management and frictionless rate • Complete and maintain customer records per business controls, including account online product • Mandatory Skills • Good Verbal and written communication skills. • Sense of Urgency • Attention to detail & Ability to multitask • Work within a team environment and independently. • Microsoft Office products (Outlook, Excel). • Ability to work under pressure and prioritize tasks • Has strong problem solving and multi-tasking ability. • Relevant Experience required • 1 to 2 years’ experience in Order management • Work Location (Location & Site) • Hyderabad • Work Shift timing • Night shift